Digital Banking Platform Update

Your Digital Banking Experience is About to Get Simpler, Safer and More Secure!

As part of BankNorth’s commitment to stay at the forefront of industry and technological advancements, we are pleased to provide you with our new Digital Banking Platform.  We're bringing you safe, secure products and services, enhanced features, simplified navigation, all through one digital platform.

 

Digital Banking Conversion I December 5-9, 2024

Please review our resources below to help ensure a seamless transition as you access our improved platform.

 
 

Pre-Launch Checklist

Verify and Update Your Contact Information
This ensures you are receiving the alerts and notifications set up and also safeguards your confidential information against financial fraud and identity theft.
 
Review Any Recurring or One-Time Internal Transfers
These must be scheduled with an effective date PRIOR to Friday, December 6. Internal transfers scheduled after the cutoff date will not process.
 
Review Your Bill Pay Information to Ensure Accuracy
Access to Bill Pay will be disabled in online and mobile banking on Thursday, December 5 “Last Payment Date” for Bill Pay vendors will be Friday, December 6.
 
Review Any Recurring or One-Time ACH Batches
These must have a final effective date PRIOR to Friday, December 6. ACH batch items scheduled after the cutoff date should be unscheduled and than rescheduled on the new Digital Banking platform.



QuickBooks, Quicken and Mint Users
REQUIRED SOFTWARE UPDATE!
All users are required to update your software by December 6. Please take action to ensure a smooth transition. 
Visit our Accounting Software Conversion Updates Page for detailed instructions and further assistance. 



 

First Time Login Instructions (On or After) Monday, December 9

Existing Digital Banking Users (Personal Accounts)

  • Click the Login Button
    • Username: Your current username
    • Password:  Refer to the email or online banking message for password instructions
  • Reset Password Prompt
  • Confirmation email with verification code
  • Set up 2-Step Verification
  • You're All Set!


Existing Digital Banking Users (Business Accounts)

  • Click the Login Button
    • Username: Your current username
    • Password: Refer to the email or online banking message for password instructions
  • Reset Password Prompt
  • Confirmation email with verification code
  • Set up 2-Step Verification
  • You're All Set!
 

 

NEW Mobile Banking Apps - Available Monday, December 9

iPhone Users
On or after Monday, December 9, you will need to delete your current BankNorth mobile app and download the new mobile app from the Apple Store. 
 
Android Users
On or after Monday, December 9, you will need to delete your current BankNorth mobile app and download the new mobile app from the Google Play Store. 

black and white graphic with the Apple logo that reads "Download on the Apple App Store" black and white graphic with the Google Play logo that reads "Get it on Google Play"
 
 


Launch Checklist

Customers should review the following information with the new Digital Banking Platform to confirm everything is correct after launch. 
 
  • Verify all your accounts are listed, and available to transact. 
  • Review any scheduled or recurring internal transfers.  External transfers will need to be rescheduled.    
  • Review your scheduled/recurring Bill Pay payments. Verify your payee names, addresses and account numbers are all listed and correct.  
  • Reestablish your alerts or push notifications.